You need to hold your place in line. Let your electric company know they’ve made a mistake for the 10th time. You come up against a policy that is discriminatory. Do you shout down the line? Is the loudest person the one who gets heard? The stories that get retold become history. Do they always belong to the powerful? Hear from two introverts who practice the art of subtlety and two extroverts who get in your face.
